Customers who wish to provide feedback or send in their complaint may use the following channels between 9:30 am and 6:00 pm, from Monday to Friday (except on national holidays).
Aditya Birla Finance Ltd
10th Floor, R-Tech Park, Nirlon Complex,
Off Western Express Highway ,
Goregaon (E) Mumbai - 400 063
In case the complaint is not resolved within the given time or if he/she is not satisfied with the solution provided by ABFL, the customer can approach the Complaints Redressal Officer. The name and contact of the Complaint Redressal Officer is as follows:
Ms. Preethi Nair
Tel. No.: +91-22-43568330
In case the response received through the above channels are not satisfactory, they can write to the Head of our Complaint Redressal Cell at:
We assure a response to letters / emails received through this channel within 5 working days.
If the complaint/dispute is not redressed within a period of one month, the customer may appeal to Officer-in-Charge of the Regional Office of Department of Non Banking Supervision of RBI under whose jurisdiction the Registered Office of the ABFL falls. The details of DNBS is as given below
Dy. General Manager, Department of Non-Banking Supervision
Reserve Bank of India, Gujarat Regional Office
Near Income Tax Circle, Ashram Road, Ahmedabad – 380 009
Tel. No.: +91-79-2754 0581